“Schetky Northwest Bus Sales has had a rich 75-year history in the Oregon and Washington areas and, by any other dealership’s terms, has done many things well,” said Paul Start, market growth development manager, Thomas Built Buses. “Because they are so dedicated to better serving their customers, they enrolled in Thomas Built Buses’ Platinum Support Program and dramatically transformed their dealership and customer experience. It is with great pride that we welcome them as our newest Platinum Support dealer. This distinction will further enhance their customer’s experience and lower the total cost of ownership of the fleets they serve.”
Platinum Support, a collaborative effort among Thomas Built Buses, Daimler Trucks North America and its dealer network, focuses on improving the customer experience. Platinum Support dealers and their highly-trained staffs provide rapid diagnosis, responsive turnaround and quality, consistent communication, robust parts availability and superb customer service.
“We have already seen tremendous success and increased efficiencies through the process of becoming Platinum Support certified,” said Ron Scott, director of operations Schetky Northwest Bus Sales. “Our customer experience is now even better, and that’s one of the reasons we continue to grow as a dealership. We are always looking for ways to take better care of our customers, and this certification was another way of doing that.”
To become certified, dealers must undergo rigorous training and dealership improvements to increase service efficiencies, thereby further reducing vehicle lifecycle costs for their customers.
About Thomas Built Buses
Founded in 1916, is a leading manufacturer of school buses in North America. Since the first Thomas Built bus rolled off the assembly line, the company has been committed to delivering the smartest and most innovative buses in North America. Learn more at or at .
Thomas Built Buses, Inc., headquartered in High Point, N.C., is a subsidiary of , the largest heavy-duty truck manufacturer in North America and a leading manufacturer of class 4-8 vehicles. Daimler Trucks North America produces and markets commercial vehicles under the , and Thomas Built Buses nameplates. Daimler Trucks North America is a company.