Navistar announced the opening of a 70,000-square-foot training facility near its corporate headquarters that will provide support services for dealers and fleet technicians, including those for the IC Bus brand.
The company said the product support center located in Woodbridge, Ill., includes a large office area, three classrooms, a photo and video studio, a computer lab, a tool development and fabrication shop, and 50,000 square feet of hands-on training space for dealer and fleet technicians. The center houses 80 employees who provide the training for customers, dealers and Navistar sales, parts and service personnel.
The state-of-the-art facility will also serve as a recruitment center for entry-level technicians employed throughout Navistar's dealer network. Navistar said the center will host dozens of dealer and customer technicians each day for in-depth, hands-on training.
“Navistar is committed to providing the best vehicle up time and customer support in the truck industry,” said Vaughn Allen, vice president of global service. “Our state-of-the-art center houses all product support and education personnel under one roof—which will facilitate the rapid development of tools, service information, technologies and training to support our Navistar brands globally.”
Other customer and dealer support services include standard repair time development, publications authoring and development, special tools and diagnostics development, and vehicle component system subject matter experts.